Salary Group B20

Class No. 0221



Performs routine (journey-level) business analysis work. Work involves gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; assisting with post-implementation support of systems; and providing research and special project support. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.


Analyzes user requirements, procedures, and problems to automate or improve existing systems; and reviews computer system capabilities, workflow, and scheduling limitations.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas. 

Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems.

Develops and/or reviews complex system documents to convey business requirements and support efficient system design. 

Develops, documents, and revises system design procedures, test procedures, and quality standards.

Establishes long-range objectives and specifies the strategies and actions to achieve them.

Provides assistance to developers, systems analysts, or customers on system applications, software, and hardware; and provides production support to users of systems and applications, including on-site support as needed.

Provides staff and users with assistance solving computer-related problems, such as malfunctions and program problems.

Conducts tests and inspections of products, services, or processes to evaluate quality or performance.

Participates in user acceptance testing and testing of new system functionality.

May identify potential project risks and difficulties, and may design strategies to mitigate or avoid them.

Performs related work as assigned.


Experience and Education

Experience in business analysis work. Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of software development life cycle and systems development life cycle concepts; of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and of project management principles and practices.

Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively.

Registration, Certification, or Licensure

May require registration, certification or licensure in a specialty area. 

State Auditor’s Office

Added 9-1-15