Salary Group B22

Class No. 0222



Performs complex (journey-level) business analysis work. Work involves gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing research and special project support.  May train others.  Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


Analyzes user requirements, procedures, and problems to automate or improve existing systems; and reviews computer system capabilities, workflow, and scheduling limitations.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.

Facilitates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation.

Develops and/or reviews complex system documents to convey business requirements and support efficient system design.

Develops, documents, and revises system design procedures, test procedures, and quality standards.

Establishes long-range objectives and specifies the strategies and actions to achieve them.

Provides assistance to developers, systems analysts, or customers on system applications, software, and hardware; and provides production support to users of systems and applications, including on-site support as needed.

Provides staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Conducts tests and inspections of products, services, or processes to evaluate quality or performance.

Participates in user acceptance testing and testing of new system functionality.

Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.

May review complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans; and may provide comments and suggestions to document owners.

May develop the design or review of test cases; process change requests; and manage a project’s scope, acceptance, installation, and deployment.

May develop training curriculum and conduct formal training sessions covering assigned systems module. 

May train others.

Performs related work as assigned.


Experience and Education

Experience in business analysis work. Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of software development life cycle and systems development life cycle concepts; of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and of project management principles and practices.

Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to train others.

Registration, Certification, or Licensure

May require registration, certification or licensure in a specialty area. 

State Auditor’s Office

Added 9-1-15