Salary Group B26

Class No. 0224



Performs highly advanced (senior-level) business analysis work. Work involves overseeing the gathering, development, and documentation of user requirements; the review, assessment, and development of business processes; the creation and validation of user acceptance testing; the performance of post-implementation support of systems; and research and special project support provided to users. May assign and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.


Directs the service request life cycle through customer-related service request responses, business requirements coordination across program areas, business requirements elicitation from requesters, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation.

Oversees and/or assesses and reviews user requirements, procedures, and problems to automate or improve existing systems; and computer system capabilities, workflow, and scheduling limitations.

Oversees the analysis of program policies and procedures to determine their effect on automated systems and system functional areas. 

Establishes long-range objectives and specifies the strategies and actions to achieve them.

Provides assistance to developers, systems analysts, or customers on system applications, software, and hardware; and provides production support to users of systems and applications, including on-site support as needed.

Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.

Provides staff and users with assistance solving computer-related problems, such as malfunctions and program problems.

Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.

Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provides comments and suggestions to document owners.

Develops training curriculum and conducts formal training sessions covering assigned systems module. 

Develops the design and/or review of test cases, processes change requests and manages a project’s scope, acceptance, installation, and deployment.

May lead and/or participate in developing corrective actions plans for projects or programs determined to be out of compliance with established policies or processes.

May assign and/or supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in business analysis work. Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of software development life cycle and systems development life cycle concepts; of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and of project management principles and practices.

Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to assign and/or supervise the work of others.

Registration, Certification, or Licensure

May require registration, certification or licensure in a specialty area.

State Auditor’s Office

Added 9-1-15