STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B15

Class No. 0229

SYSTEMS SUPPORT SPECIALIST II

GENERAL DESCRIPTION

Performs moderately complex (journey-level) computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. 

Provides assistance in the design, development, and maintenance of various system applications.

Develops training manuals and procedures and trains users in the proper use of hardware or software.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software.

Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.

Maintains appropriate security controls over software. 

Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.

Troubleshoots and resolves computer-related problems.

May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.

May prepare, develop, and update computers and mainframe application programs.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in computer systems support work. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; and of local and wide area networks.

Skill in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively, and to train others.


State Auditor’s Office

Revised 9-1-15