STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B17

Class No. 0230

SYSTEMS SUPPORT SPECIALIST III

GENERAL DESCRIPTION

Performs highly complex (senior-level) computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Advises users and analyzes user requirements concerning software and the efficient use of information technology systems.

Coordinates the update of computers and mainframe application programs.

Develops procedures and training manuals and conducts presentations and briefings.

Establishes and ensures that appropriate security controls over software are maintained.

Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.

Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Provides assistance in the design, development, and maintenance of various system applications.

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. 

Reviews and makes suggestions regarding the procurement of information technology equipment.

Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.

Troubleshoots and resolves complex computer-related problems.

May supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in computer systems support work. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and of the management of information systems.

Skill in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively, and to supervise the work of others.


State Auditor’s Office

Revised 9-1-15