STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B19

Class No. 0231

SYSTEMS SUPPORT SPECIALIST IV

GENERAL DESCRIPTION

Performs highly advanced and/or supervisory (senior-level) computer systems support work.  Work involves coordinating customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment.  May assign and/or supervise the work of others.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Coordinates and oversees the setting up of equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.

Coordinates technical help desk support and updates of computers and mainframe application programs.

Advises users and analyzes user requirements concerning software and the efficient use of information technology systems.

Designs, develops, and maintains various system applications.

Develops procedures and training manuals and conducts presentations and briefings.

Establishes and ensures that appropriate security controls over software are maintained.

Prepares briefings, reports, and evaluations on system efficiency and utilization.

Reviews daily data communication transactions, problems, remedial actions taken, and installation activities.

Reviews and provides advice regarding the procurement of information technology equipment.

Troubleshoots and resolves complex computer-related problems.

May assign and/or supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in computer systems support work. Graduation from a standard senior high school or equivalent, supplemented by courses in computer science, is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and of the management of information systems.

Skill in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.

Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively, and to assign and/or supervise the work of others.


State Auditor’s Office

Revised 9-1-15