Salary Group B20

Class No. 0283



Performs complex (journey-level) telecommunications work. Work involves diagnosing and resolving voice and/or data telecommunications problems and installing and operating telecommunications components. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


Performs system moves and changes internally or via remote access and provides technical expertise in system modification.

Performs preventive maintenance on telecommunications systems, associated software, and peripheral equipment.

Maintains records of system performance and operations.

Prepares material requests and time requirements for telecommunications equipment and wiring.

Plans and prepares for telecommunications network or systems equipment.

Designs and installs office wiring infrastructure.

Investigates and resolves problems concerning the operation of remote computers, telecommunications systems, communications hardware, and equipment.

Troubleshoots, repairs, tests, installs, customizes, or maintains telecommunications components; and implements corrective measures.

Monitors the operation of voice, data, or video telecommunications equipment and network control consoles.

Assists in designing new telecommunications systems.

Assists in organizing and establishing operating controls and procedures for the telecommunications network.

Assists with planning and implementing policies and procedures pertaining to the operation of telecommunications systems and projects.

May review and prepare specifications for equipment or licenses.

May train others.

Performs related work as assigned.


Experience and Education

Experience in electronics or telecommunications installation and maintenance work. Graduation from a standard senior high school or equivalent is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of data processing and telecommunications principles, equipment, procedures, terminology, standards, and wiring technologies; of network operating systems; and of the Federal Communications Commission’s policies and procedures.

Skill in the use of telecommunications test equipment, of personal computers and applicable software, and of microcomputer or mainframe applications.

Ability to install, operate, and test telecommunications equipment; to analyze, diagnose, and resolve telecommunications problems; to interpret technical information; to communicate effectively; and to train others.

State Auditor’s Office

Reviewed 9-1-17