Salary Group B20

Class No. 0289



Performs complex (journey-level) network work. Work involves the implementation, maintenance, and monitoring of local area networks, wide area networks, Internet and intranet systems, or a segment of a network system. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


Performs tuning and capacity planning activities to enhance the performance of the network resources.

Monitors the performance of backup, recovery, and archival of files stored on the network.

Confers with network users on how to solve system problems.

Monitors remote network locations and communicates with those locations to obtain clarification of problems and to identify solutions or corrective actions.

Maintains the network’s physical and logical structures, including all network connections.

Maintains network support software, analyzes user support statistics, and recommends appropriate measures.

Maintains the operating system and security software utilized on the network, including the addition of new users to the network and the establishment of rights and privileges.

Maintains the local area network or wide area network, Internet or intranet, cable and hub installations, and inventories.

Researches various hardware and software resources to identify strengths, weaknesses, and potential benefits to the agency.

Identifies and secures enhancements to network facilities.

Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.

Assists with the development of policies and procedures for use at network facilities.

May train others.

Performs related work as assigned.


Experience and Education

Experience in local or wide area network work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of network facilities and data processing techniques, of personal computer hardware and software, of network operating system and security software, and of performance monitoring and capacity management tools.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ability to recognize, analyze, and resolve network problems; to communicate effectively; and to train others.

State Auditor’s Office

Revised 9-1-17