Salary Group B18

Class No. 0311




Performs routine (journey-level) systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.


Installs, configures, maintains, and administers servers, operating systems, and applications.

Supports operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.

Provides technical assistance and support for troubleshooting system software and hardware problems.

Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.

Responds to incident and problem calls, and processes service requests and tasks.

Assists in completing projects, and in performing systems software and hardware reviews.

May determine system software or hardware needs required to configure or modify systems.

May manage authentication and access control systems.

May configure automation routines using scripting and other programming languages.

May provide technical advice, assistance, and status reports to management.

May assist with the analysis and evaluation of existing information technology systems processes associated with system software and hardware technology planning, development, implementation, security, and interfaces.

May assist in information systems security administration.

Performs related work as assigned.


Experience and Education

Experience in systems administration work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of systems administration, of computer hardware and software configuration and troubleshooting, of operating systems and applications, of computer programming and architecture of scripting languages, and of Internet security administration.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in solving problems; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems.

Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to write and revise standards and procedures; to use network management, administration, and other system administration tools; and to communicate effectively.

Registration, Certification, or Licensure

May require registration, certification, or licensure in a specialty area. 


State Auditor’s Office

Added 9-1-15