Salary Group B20

Class No. 0312




Performs complex (journey-level) systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


Provides automation support and maintains systems. 

Provides technical advice, assistance, and status reports to management.

Installs, configures, maintains, and administers servers, operating systems, and applications.

Provides technical assistance and support for troubleshooting system software and hardware problems..

Determines operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.

Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.

Configures automation routines using scripting and other programming languages.

Responds to incident and problem calls, and processes service requests and tasks.

Completes projects and performs systems software and hardware reviews.

May manage federation, authentication, and access control systems.

May assist in recommending to management systems technology solutions and enterprise-related hardware and software standards.

May analyze and assist in defining agency disaster recovery responsibilities and procedures.

May evaluate and recommend action on testing and certification of system software and hardware upgrades.

May monitor the interface of systems, subsystems, and software applications.

May assist in information systems security administration.

May train others.

Performs related work as assigned.


Experience and Education

Experience in systems administration work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of systems administration, of computer hardware and software configuration and troubleshooting, of operating systems and applications, of computer programming and architecture of scripting languages, and of Internet security administration.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in solving problems; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems.

Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects; to use network management, administration, and other system administration tools; to communicate effectively; and to train others.

Registration, Certification, or Licensure

May require registration, certification, or licensure in a specialty area. 


State Auditor’s Office

Added 9-1-15