Salary Group B24

Class No. 0314




Performs advanced and/or supervisory (senior-level) systems administration work. Work involves coordinating the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.


Oversees and provides guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks.

Coordinates projects that cross functional agency systems and other state entities that require planning and scheduling during project development and implementation.

Coordinates studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.

Coordinates the training of staff prior to the implementation of systems, and provides advice and guidance during the implementation process.

Coordinates and maintains the functionality of the systems environment, the implementation of technology solutions, the development of server upgrade plans and procedures, and the installation of operating systems.

Coordinates the development of operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.

Develops, analyzes, and maintains system design procedures, system codes, test procedures, and quality standards.

Provides technical advice, assistance, and status reports to management.

Provides budget recommendations for operating systems, including the supporting hardware and software.

Recommends to management systems technology solutions and enterprise-related hardware and software standards.

Analyzes and defines agency disaster recovery responsibilities and procedures.

May assist in information systems security administration.

May plan, assign, and/or supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in systems administration work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of systems administration, of computer hardware and software configuration and troubleshooting, of operating systems and applications, of computer programming and architecture of scripting languages, and of Internet security administration.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in coordinating solutions to problems; in developing or revising system configurations; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems.

Ability to recognize, analyze, and resolve complex technical issues; to use network management, administration, and other system administration tools; to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects; to communicate effectively; and to plan, assign, and/or supervise the work of others.

Registration, Certification, or Licensure

May require registration, certification, or licensure in a specialty area. 


State Auditor’s Office

Added 9-1-15