STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B12

Class No. 1059

TAXPAYER COMPLIANCE OFFICER I

GENERAL DESCRIPTION

Performs entry-level tax enforcement, licensing, and compliance work.  Work involves providing taxpayer services; collecting taxes, fees, or penalties; and enforcing tax laws.  Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Collects direct and indirect state taxes, such as franchise taxes, sales and use taxes, alcoholic beverage taxes, and cigarette taxes. 

Conducts tax refund, compliance, and violation investigations for various types of taxes the State collects.

Enforces state tax laws using various statutory collection tools, such as account freezes, levies, seizures, bond forfeitures, filing of liens, filing of misdemeanor charges, and/or the suspension of permits to collect delinquent taxes.

Analyzes taxpayer accounts to determine their delinquent status and initiates appropriate collection actions. 

Confiscates and destroys items determined to violate state importation laws.

Maintains records related to the collection of taxes and seized assets.

Prepares forms, notices, correspondence, and reports.

Assists taxpayers with licensing and filing requirements, conducts compliance activities, and handles taxpayer complaints in person and/or on the phone.

Assists in the preparation of applications and determining the amount of bond required under tax laws, and computing the tax base.

May interpret laws, rules, policies, and procedures, and apply them to applicable state tax situations.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in accounting, bookkeeping, or collections work.  Graduation from an accredited four-year college or university with major coursework in business administration, accounting, or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of compliance and collection processes; of accounting and tax administration procedures; and of Texas tax laws, rules, regulations, policies, and procedures.

Skill in performing basic mathematic computations, in the use of general office equipment, and in the use of computers and associated software applications.

Ability to interpret and apply laws, regulations, policies, and procedures; to analyze tax situations; to detect tax violations; to prepare reports; and to communicate effectively.


State Auditor’s Office

Revised 9-1-17