STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B11
Class No. 3020
WORKFORCE DEVELOPMENT SPECIALIST I
Performs entry-level employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to employment programs, and providing employment counseling services. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Interviews clients to record and assess employment information to determine clients’ career development opportunities.
Determines employers’ job requirements and refers qualified clients.
Verifies the satisfactory placement of clients with employers.
Disseminates information on agency functions, procedures, employment programs, and training to clients and employers.
Maintains case management records.
Contacts employers to discuss ways to improve services and meet labor market needs more effectively.
Assists in determining clients’ eligibility for employment programs and benefits, and explains requirements of available programs and resources.
Assists in developing marketing, instructional, or training materials to distribute to internal and external clients.
May accept and process applications for employment program services.
May conduct presentations to explain employment programs and services.
May administer and interpret aptitude and proficiency tests.
May determine the amount of supportive benefits services needed and explain available employment programs and resources.
May provide clients with information regarding the quality of training offered by service providers.
May perform outreach to special client groups to provide information, follow up on initial contact, or encourage clients to use services.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in interviewing and counseling work. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of interviewing and assessment techniques and procedures.
Skill in conducting interviews, in counseling others, in conducting vocational assessments, and in using computers and applicable software.
Ability to establish and maintain effective relationships with the public, to gather and assess information, to manage caseloads, and to communicate effectively.
State Auditor’s Office