STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B14
Class No. 3023
WORKFORCE DEVELOPMENT SPECIALIST III
Performs complex (journey-level) employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to employment programs, and providing employment counseling services. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Interviews clients to record and assess employment information to determine clients’ career development opportunities.
Determines employers’ job requirements and refers qualified clients.
Determines clients’ eligibility for employment programs and benefits, and explains requirements of available programs and resources.
Determines the amount of supportive benefits services needed, and explains available employment programs and resources.
Verifies the satisfactory placement of clients with employers.
Disseminates information on agency functions, procedures, employment programs, and training to clients and employers.
Maintains case management records.
Accepts and processes applications for employment program services.
Contacts employers to discuss ways to improve services and meet labor market needs more effectively.
Provides clients with information regarding the quality of training offered by service providers.
Develops marketing, instructional, or training materials to distribute to internal and external clients.
May conduct presentations to explain employment programs and services.
May administer and interpret aptitude and proficiency tests.
May investigate disputed determinations by gathering additional information to resolve differences or to establish fraudulent intent.
May counsel clients who present unusual placement or job adjustment problems.
May train others.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in interviewing and counseling work. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of interviewing and assessment techniques and procedures.
Skill in conducting interviews, in counseling others, in conducting vocational assessments, and in using computers and applicable software.
Ability to establish and maintain effective relationships with the public, to coordinate case planning and resources, to communicate effectively, and to train others.
State Auditor’s Office