STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B15

Class No. 3154

UNEMPLOYMENT INSURANCE CLAIMS EXAMINER III

GENERAL DESCRIPTION

Performs advanced (senior-level) unemployment insurance claims work.  Work involves overseeing the processing of unemployment insurance claims, investigating unemployment insurance claims, reviewing completed work and reports, and preparing and maintaining records and reports.  May assign and/or supervise the work of others.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Oversees, reviews, and investigates unemployment insurance claims.

Oversees or pursues the collection of overpayments.

Oversees the maintenance and review of documents, claims, and records.

Reviews claims, claims corrections, and correspondence to claimants and employers on insurance matters; and issues stop-payment notices as appropriate.

Reviews and scores non-monetary determinations made by other examiners.

Reviews overpayment of unemployment insurance benefits and determines appropriate collection activity.

Researches information and gathers facts from claimants and employers on protested claims.

Provides technical advice to staff on complex claims adjudication interviews and determinations.

Conducts unemployment insurance claims training.

May represent the agency in court on cases involving prosecution.

May assign and/or supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in unemployment insurance claims work.  Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of unemployment insurance laws, rules, and regulations; and of the Texas Unemployment Compensation Act.

Skill in the use of a computer and applicable software.

Ability to review and resolve unemployment insurance claims; to explain and apply laws, rules, and regulations; to conduct claims investigations; to communicate effectively; and to assign and/or supervise the work of others.


State Auditor’s Office

Revised 9-1-15