STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B16

Class No. 3171

UNEMPLOYMENT INSURANCE SPECIALIST I

GENERAL DESCRIPTION

Performs complex (journey-level) unemployment insurance claims work.  Work involves implementing unemployment insurance claims procedures, programs, and services.  May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Reviews and analyzes federal unemployment claims and program documents, and provides technical advice and assistance to claimants.

Monitors automated processes and systems, assistswith audits to determine compliance with guidelines, and recommends enhancements or corrective actions.

Researches claim information, ensures accurate information is provided, and replies to correspondence regarding claim determinations and special program claim problems and issues.

Performs quality assurance by monitoring phone calls, and analyzes and evaluates performance quality and methods of operation.

Prepares reports on production, unemployment insurance programs, and related activities.

Interprets and provides guidance on unemployment insurance regulations and procedures.

Initiates the collection of overpayments.

Analyzes benefit activity reports and records of performance, and conducts studies on benefit operations matters.

Assists with scheduling, coordinating, and conducting training.

May prepare and maintain operating manuals and procedural instructions.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in unemployment insurance claims work.  Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of unemployment insurance claims methods and procedures, of the Texas Unemployment Compensation Act, and of the unemployment compensation titles of the federal Social Security Act.

Skill in the use of a computer and applicable software.

Ability to evaluate unemployment insurance claims operations, to interpret policies and procedures, to prepare reports, to communicate effectively, and to train others.


State Auditor’s Office

Revised 9-1-15