STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B18

Class No. 3173

UNEMPLOYMENT INSURANCE SPECIALIST II

GENERAL DESCRIPTION

Performs advanced (senior-level) unemployment insurance claims work.  Work involves planning, developing, organizing, and monitoring unemployment insurance claims procedures, programs, and services.  May assign and/or supervise the work of others.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Coordinates the review and analysis of federal unemployment claims and program documents, and provides technical advice and assistance to claimants.

Organizes and monitors unemployment insurance programs, recommends and implements solutions for problem areas, and develops procedures and methods of operation.

Reviews automated processes and systems, conducts audits to determine compliance with guidelines, and recommends enhancements or corrective actions.

Researches claim information, ensures accurate information is provided, and replies to correspondence regarding claim determinations and special program claim problems and issues.

Performs quality assurance by monitoring phone calls, and analyzes and evaluates performance quality and methods of operation.

Prepares reports on production, unemployment insurance programs, and related activities.

Interprets and provides technical advice and guidance on unemployment insurance regulations and procedures.

Initiates the collection of overpayments.

Analyzes benefit activity reports and records of performance, and conducts studies on benefit operations matters.

Schedules, coordinates, and conducts training.

May assign and/or supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in unemployment insurance claims work.  Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of unemployment insurance claims methods and procedures, of the Texas Unemployment Compensation Act, and of the unemployment compensation titles of the federal Social Security Act.

Skill in the use of a computer and applicable software.

Ability to evaluate unemployment insurance claims operations, to interpret policies and procedures, to prepare reports, to communicate effectively, and to assign and/or supervise the work of others.


State Auditor’s Office

Revised 9-1-15