Salary Group B16

Class No. 5025



Performs moderately complex (journey-level) child protective services work. Work involves obtaining information and investigating complaints of alleged abuse, neglect, or exploitation of children; and taking corrective action. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


Obtains information, investigates complaints of alleged abuse or neglect and emergency situations, and takes corrective action.

Investigates complaints alleging illegal child care and of standards violations in licensed and registered child care facilities, and documents finding of investigations.

Assesses client needs for degree and priority of services and develops service plans.

Advises, counsels, and interviews clients, family members, and others to gather social, functional, physical, and mental information for evaluation.

Advises and counsels parents and children during stressful situations.

Removes children in dangerous situations from homes and admits children to emergency shelters until foster homes can be found.

Arranges for educational, medical, and psychiatric examinations or treatments.

Studies, recruits, and recommends foster families to provide care for abused or neglected children.

Monitors foster homes and children to ensure that the children’s needs are being met.

Conducts risk assessments of protective services cases, and determines and implements case actions.

Prepares adoption readiness studies and conducts adoption social studies.

Prepares and maintains documentation on cases.

Prepares statistical and special reports for management.

Participates in community awareness activities.

Testifies in court.

Assists in gathering and interpreting statistics and compiling reports.

May train others.

Performs related work as assigned.


Experience and Education

Experience in social work. Graduation from an accredited four-year college or university with major coursework in social work, counseling, early childhood education, psychology, criminal justice, elementary or secondary education, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the laws and regulations related to child care, abuse, and neglect; of child development principles and theories; of community social services resources; of the laws and regulations related to child protective services; and of crisis intervention techniques.

Skill in interviewing.

Ability to obtain information and conduct investigations, to develop client programs, to evaluate living conditions, to prepare reports, to testify in court, to conduct risk assessments, to communicate effectively, and to train others.

State Auditor’s Office

Reviewed 9-1-17