STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B14

Class No. 5030

PROTECTIVE SERVICES INTAKE SPECIALIST I

GENERAL DESCRIPTION

Performs entry-level protective services intake work. Work involves obtaining information and assessing intakes for determination of priority, allegation type, and handling. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Obtains and documents detailed information received concerning the alleged abuse, neglect, or exploitation of children, the elderly, and adults with disabilities.  

Reviews intake reports, assesses the severity of the circumstances according to department policies and procedures, and assigns a priority classification.

Assesses intake reports for determination of priority, allegation type, and handling.

Provides and communicates policy information to the public, community organizations, and referral services.

Relays reports of abuse or neglect to appropriate protective services field staff or outside agencies.

Documents and records information received from calls, referrals, and other related correspondence.

Answers calls and reviews faxes, mail, electronic correspondence, and other information received by intake services.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social work. Graduation from an accredited four-year college or university with major coursework in social work, counseling, psychology, education, criminal justice, or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the laws and regulations related to abuse, neglect, and exploitation of children, the elderly, or adults with disabilities; of community social services resources; of the laws and regulations related to adult protective services; of laws and regulations of child care; and of family dynamics and crisis intervention techniques.

Skill in interviewing, and in the use of a computer and applicable software.

Ability to obtain information and conduct investigations, to develop client programs, to evaluate living conditions, to prepare reports, and to communicate effectively.


State Auditor’s Office

Revised 9-1-15