STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B13

Class No. 5104

VETERANS SERVICES REPRESENTATIVE I

GENERAL DESCRIPTION

Performs entry-level veterans’ assistance work. Work involves counseling and assisting veterans and their dependents or beneficiaries regarding veterans’ benefits, employment services, and other programs and resources. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Interviews veterans, their dependents, or survivors; and provides services, counseling, and assistance in obtaining benefits, rights, and entitlements.

Registers veterans, their dependents, or survivors for employment program services.

Determines employer requirements, refers qualified candidates, and verifies satisfactory placement. 

Prepares and files claims and supporting evidence for successful adjudication.

Consults with medical or legal staff in the development of pertinent evidence to support claims.

Maintains client files.

May prepare and submit reports.

May conduct outreach activities to identify veterans, their dependents, or survivors in need of intensive services, claims assistance, and other supportive services; and to provide advice regarding veterans’ homes, cemeteries, and loan program services.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in interviewing and counseling work or with veterans’ outreach activities. Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of laws, rules, and regulations applicable to the processing of veterans’ claims; of assessment techniques; and of veterans’ benefit programs.

Skill in interviewing and counseling, in identifying solutions, and in the use of a computer and applicable software.

Ability to research, gather, and document information; to determine appropriate programs to recommend; and to communicate effectively.


State Auditor’s Office

Revised 9-1-17