STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B16
Class No. 5107
VETERANS SERVICES REPRESENTATIVE IV
Performs complex (journey-level) veterans’ assistance work. Work involves counseling and assisting veterans and their dependents or beneficiaries regarding veterans’ benefits claims, employment services, and other programs and resources. May train others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Plans, coordinates, and develops local veterans’ employment activities and outreach activities; and evaluates local program services and methods of operation.
Performs case management services and maintains client files.
Interviews veterans, their dependents, or survivors; and provides services, counseling, and assistance in obtaining benefits, rights, and entitlements.
Interprets and disseminates information concerning veterans’ programs and procedures.
Provides veterans benefits information and assistance services on a multitude of veterans’ programs.
Registers veterans, their dependents, or survivors for employment program services.
Determines employer requirements, refers qualified candidates, and verifies satisfactory placement.
Conducts outreach activities to identify veterans, their dependents, or survivors in need of intensive services, claims assistance, and other supportive services; and to provide advice regarding veterans’ homes, cemeteries, and loan program services.
Prepares and reviews claims and supporting evidence for successful adjudication.
Prepares, reviews, and submits reports.
Consults with medical or legal staff in the development of pertinent evidence to support claims.
Represents the agency at public information programs and conducts briefings and /or presentations on veterans’ benefits and employment and training opportunities.
Serves as a liaison between agencies dealing with veterans’ benefits.
May serve as onsite representative at state-owned veterans’ facilities.
May represent veterans before military discharge review boards, physical evaluation boards, and rating boards.
May train others.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in interviewing and counseling work or with veterans’ outreach activities. Graduation from an accredited four-year college or university with major coursework in social work, or a related field is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of laws, rules, and regulations applicable to veterans’ claims and entitlements; of assessment techniques; and of veterans’ benefit programs.
Skill in interviewing and counseling, in identifying solutions, and in the use of a computer and applicable software.
Ability to analyze and solve problems; to research, gather, and document information; to determine eligibility criteria for veterans’ benefits and rights; to determine appropriate programs to recommend; to communicate effectively; and to train others.
State Auditor’s Office