STATE CLASSIFICATION JOB DESCRIPTION


 

Salary Group B18

Class No. 5108

VETERANS SERVICES REPRESENTATIVE V

GENERAL DESCRIPTION

Performs advanced (senior-level) veterans’ assistance work. Works involves providing technical consultation on the veterans’ service program and on procedures and policies, and coordinating program activities. May supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Plans, coordinates, and evaluates veterans’ employment and outreach activities.

Performs case management services, ensures that standards are met, and oversees the maintenance of client files.

Interviews veterans, their dependents, or survivors; and provides services, counseling, and assistance in obtaining benefits, rights, and entitlements.

Evaluates program services, standards, policies, and methods of operation; and makes recommendations for improvement of services.

Works with veterans’ agencies to coordinate and improve the veterans’ service program, and provides instruction in the proper filing and handling of veterans’ claims work or other applicable programs.

Obtains, evaluates, and presents evidence for the development of veterans’ claims.

Consults with and provides technical assistance to the public and staff concerning veterans’ claims and employment work, veterans’ homes and cemeteries, and veterans’ land programs.

Consults with and speaks to veteran, business, and community groups to coordinate, improve, and stimulate interest in veteran programs and services.

Coordinates, interprets and disseminates information concerning veterans’ programs and procedures.

Provides veterans benefits information and assistance services on a multitude of veterans’ programs.

Represents veterans before military discharge review boards, physical evaluation boards, U.S. Department of Veterans Affairs rating boards, and U.S. Department of Veteran Affairs appeal hearings.

Reviews and evaluates case management and/or client files, and maintains case standards and case load control.

Reviews the work of staff to determine compliance with applicable legal requirements and agency policies and standards.

Serves as contact person and maintains open and proactive channels of communication with veterans’ organizations, operators for veterans’ services, and the public. 

Prepares and edits reports.

Conducts administrative inquiries and private investigations as directed.

Assists with developing training programs.

May serve as onsite representative at state-owned veterans’ facilities.

May supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in veterans’ programs and services. Graduation from an accredited four-year college or university with major course work in social work or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of laws pertaining to veterans’ benefits, rights, and entitlements; of assessment techniques; and of the legal aspects in prosecuting veterans’ claims.

Skill in interviewing and counseling, in identifying workable solutions, in developing and writing reports, in developing training programs, and in the use of a computer and applicable software.

Ability to analyze and solve problems; to interpret laws, regulations, and policies pertaining to veterans’ benefits and rights; to determine appropriate programs to recommend; to plan and execute work; to research, gather, and document information; to communicate effectively; and to supervise the work of others.


 

State Auditor’s Office

Revised 9-1-17