Salary Group B20

Class No. 5109



Performs highly advanced (senior-level) veterans’ assistance work. Work involves directing and coordinating activities of the veterans’ service program and developing program objectives. May assign and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.


Oversees and evaluates veterans’ employment and outreach activities.

Oversees and interviews veterans, their dependents, or survivors; and provides services, counseling, and assistance in obtaining benefits, rights, and entitlements.

Oversees, prepares, and edits reports.

Oversees and coordinates the contractual obligations of onsite service providers at state-owned veterans’ homes and cemeteries. 

Plans, develops, recommends, and reviews techniques, service delivery methods, standards, policies, and procedures to identify gaps in resources and to recommend improvements.

Performs case management services, ensures that standards are met, and oversees the maintenance of client files.

Works with veterans’ agencies to coordinate and improve the veterans’ service program, and provides instruction in the proper filing and handling of veterans’ claims work or other applicable programs.

Reviews and evaluates action taken by rating boards in rating veterans’ claims for benefits, represents veterans before rating boards, and takes necessary corrective action for successful adjudication of veterans’ claims.

Reviews the work of staff to determine compliance with applicable legal requirements and agency policies and standards.

Obtains, evaluates, and presents evidence for the development of veterans’ claims.

Consults with and provides technical assistance to the public and staff concerning veterans’ claims and employment work, veterans’ homes and cemeteries, and veterans’ land programs.

Represents veterans before military discharge review boards, physical evaluation boards, and U.S. Department of Veterans Affairs rating boards and appeals hearings.

Coordinates the marketing of veterans’ programs to community and professional groups to encourage interest in programs and to secure support for the programs.

Serves as contact person and maintains open and proactive channels of communication with veterans’ organizations, operators for veterans’ services, and the public.

Conducts administrative inquiries and private investigations as directed.

Develops and initiates training programs.

May assign and/or supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in veterans’ programs and services, including supervisory experience. Graduation from an accredited four-year college or university with major course work in social work or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of laws pertaining to veterans’ benefits, rights, and entitlements; of assessment techniques; and of the legal aspects in prosecuting veterans’ claims.

Skill in interviewing and counseling, in identifying workable solutions, in veterans’ program monitoring, in report writing, in case management, in developing training programs, and in the use of a computer and applicable software.

Ability to analyze and solve problems; to interpret laws, regulations, and policies pertaining to veterans’ benefits and rights; to plan and execute work; to research, gather, and document information; to communicate effectively; and to assign and/or supervise the work of others.


State Auditor’s Office

Revised 9-1-17