STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B11

Class No. 5226

CASE MANAGER I

GENERAL DESCRIPTION

Performs routine (journey-level) case management work.  Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs.  May train others. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Interviews and screens clients or authorized representatives to gather information to assess service needs.

Develops and implements service and treatment plans to meet clients’ needs.

Coordinates service provider and program activities.

Provides ongoing case management and serves as a liaison between clients, client families, and service providers.

Identifies problem areas and service gaps.

Maintains case history and progress records, and prepares reports.

Assists in identifying areas that are barriers to services for clients.

Assists in providing policy and procedure changes, and making recommendations.

Assists in monitoring clients’ progress.

May assist in preparing and conducting presentations and orientations.

May perform transition planning to ensure continuity of care and management of risk factors.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in case management or social services work.  Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of community resources, of case management delivery systems, and of program policies and procedures.

Skill in developing, implementing, and monitoring service and treatment plans.

Ability to assess clients’ needs, to coordinate clients’ services, to communicate effectively, and to train others.


 

State Auditor’s Office

Revised 9-1-15