STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B15
Class No. 5228
CASE MANAGER III
Performs highly complex (senior-level) case management work. Work involves reviewing and tracking case management activities; and assisting in developing program goals, objectives, and procedures. May assign and/or supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Oversees the development and implementation of clients’ service and treatment plans.
Reviews clients referred to case management and tracks progress through the case management intake and screening process.
Participates in the quality assurance and utilization review processes for case management to ensure quality services.
Prepares reports on service provider and program activities.
Identifies problem areas, service gaps, and areas that are barriers to services for clients.
Develops, presents, and conducts presentations and orientations.
Documents case records, and prepares and reviews reports and evaluations.
Coordinates the development and implementation of clients’ service and treatment plans.
Coordinates transition planning to ensure continuity of care and management of risk factors.
Assists in the development of policies and procedures.
Assists with program monitoring and evaluation.
Assists with intraagency or interagency service coordination and referral problems.
May assign and/or supervise the work of others.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in case management or social services work. Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
Skill in developing, implementing, and monitoring service and treatment plans.
Ability to assess clients’ needs, to coordinate clients’ services, to monitor program effectiveness, to communicate effectively, and to assign and/or supervise the work of others.
State Auditor’s Office