STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B17

Class No. 5229

CASE MANAGER IV

GENERAL DESCRIPTION

Performs advanced and/or supervisory (senior-level) case management work.  Work involves overseeing case management and program activities; developing program goals, objectives, and procedures; and evaluating outcome measures for the program.  May plan, assign, and/or supervise the work of others.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Oversees case management and program activities and documentation.

Oversees the development and implementation of clients’ service and treatment plans.

Oversees and/or coordinates transition planning to ensure continuity of care and management of risk factors.

Develops program goals, objectives, policies, and procedures.

Monitors and evaluates service delivery systems and clients’ progress.

Monitors case management and program budgets.

Informs staff of current methods, standards, and trends in case management.

Participates in the quality assurance and utilization review processes for case management to ensure quality services.

Documents, reviews, and edits case records, reports, and evaluations.

Evaluates presentations and orientations, and implements changes as needed.

Assists management in coordinating and developing intraagency or interagency agreements to address community service gaps and barriers.

May plan, assign, and/or supervise the work of others.

Performs related duties as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in case management or social services work.  Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.

Skill in overseeing and monitoring service and treatment plans.

Ability to assess clients’ needs; to oversee clients’ services; to monitor program effectiveness; to communicate effectively; and to plan, assign, and/or supervise the work of others.


State Auditor’s Office

Revised 9-1-15