STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A07

Class No. 5503

HUMAN SERVICES TECHNICIAN I

GENERAL DESCRIPTION

Performs routine (journey-level) human services support work.  Work involves providing information to clients or assisting staff in the delivery of social services.  Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Provides information to clients and authorized entities regarding the status of services.

Provides information to potential clients about agency programs and services.

Completes case reports and forms to monitor and document client services provided.

Verifies quality of services with clients and assists with adjustments.

Prepares reports on monitored services.

Distributes published materials outlining eligibility requirements.

Maintains case files and records.

Assists in obtaining or verifying case data from external sources.

Assists in providing casework services for adults or children with physical, mental, emotional, or social problems.

Assists potential clients in completing applications for services.

May monitor clients in a structured setting.

May transport clients to and from appointments.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social services work.  Graduation from a standard senior high school or equivalent is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources.

Skill in conducting individual needs assessment and in the operation of computers and applicable computer software.

Ability to negotiate services and to communicate effectively.

Registration, Certification, or Licensure

May require a valid driver’s license.


State Auditor’s Office

Revised 9-1-17