STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A09

Class No. 5504

HUMAN SERVICES TECHNICIAN II

GENERAL DESCRIPTION

Performs complex (journey-level) human services support work.  Work involves providing information to clients or assisting staff in the delivery of social services.  May train others.  Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Provides information to clients and authorized entities regarding the status of services.

Provides information to potential clients about agency programs and services.

Completes case reports and forms to monitor and document client services provided.

Verifies quality of services with clients and assists with adjustments.

Prepares reports on monitored services.

Obtains and verifies case data from external sources.

Distributes published materials outlining eligibility requirements.

Maintains case files and records.

Assists potential clients in completing applications for services.

Assists in providing casework services for adults or children with physical, mental, emotional, or social problems.

Assists in explaining program benefits, requirements, and procedures to clients and their families.

May certify service eligibility, compute amount of benefits, and determine the length of certification period.

May monitor clients in a structured setting.

May transport clients to and from appointments.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social services work.  Graduation from a standard senior high school or equivalent is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources.

Skill in conducting individual needs assessments and in the operation of computers and applicable computer software.

Ability to negotiate services, to communicate effectively, and to train others.

Registration, Certification, or Licensure

May require a valid driver’s license.


State Auditor’s Office

Reviewed 9-1-17