STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A10

Class No. 5505

HUMAN SERVICES TECHNICIAN III

GENERAL DESCRIPTION

Performs highly complex (senior-level) human services support work.  Work involves providing information to clients or assisting staff in the delivery of social services.  May supervise the work of others.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Reviews information provided to clients and authorized entities regarding status of services.

Reviews information provided to potential clients about agency programs and services.

Reviews case reports and forms to document client services provided.

Verifies and evaluates quality of services with clients and assists with adjustments.

Prepares and reviews reports on monitored services.

Coordinates with external sources to obtain and verify case data.

Maintains and reviews case files and records.

Assists in providing casework services for adults or children with physical, mental, emotional, or social problems.

Assists in explaining program benefits, requirements, and procedures to clients and their families.

May certify service eligibility, compute amount of benefits, and determine the length of certification period.

May interview applicants and determine initial or continued eligibility for social services programs.

May transport clients to and from appointments.

May supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social services work.  Graduation from a standard senior high school or equivalent is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources.

Skill in conducting individual needs assessments and in the operation of computers and applicable computer software.

Ability to negotiate services, to communicate effectively, and to supervise the work of others.

Registration, Certification, or Licensure

May require a valid driver’s license.


State Auditor’s Office

Revised 9-1-17