STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A12

Class No. 5506

HUMAN SERVICES TECHNICIAN IV

GENERAL DESCRIPTION

Performs advanced (senior-level) human services support work.  Work involves providing information to clients or assisting staff in the delivery of social services.  May plan, assign, and/or supervise the work of others.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Oversees the completion of case reports and forms to document client services provided.

Coordinates applicant interviews used to determine initial or continued eligibility for social services programs.

Coordinates with external sources to obtain, verify, and analyze case data.

Observes and reports on client behavior and needs for development of service plans.

Explains programs benefits, requirements, and procedures to clients and their families.

Certifies service eligibility, computes amount of benefits, and determines length of certification period.

Reviews and evaluates information provided to clients and authorized entities regarding status of services.

Reviews and evaluates information provided to potential clients about agency programs and services.

Verifies and evaluates quality of services with clients and assists with adjustments.

Prepares and/or analyzes and reviews reports on monitored services.

Assists in providing casework services for adults or children with physical, mental, emotional, or social problems.

May plan, assign, and/or supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social services work.  Graduation from a standard senior high school or equivalent is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources.

Skill in conducting individual needs assessments and in the operation of computers and applicable computer software.

Ability to negotiate services; to communicate effectively; and to plan, assign, and/or supervise the work of others.

Registration, Certification, or Licensure

May require a valid driver’s license.


State Auditor’s Office

Revised 9-1-17