STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B18

Class No. 5527

QUALITY ASSURANCE SPECIALIST II

GENERAL DESCRIPTION

Performs complex (journey-level) quality assurance work.  Work involves planning, developing, and administering internal quality assurance and compliance activities.  May train others.  Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Develops and implements quality assurance programs.

Conducts case and quality control reviews of programs.

Identifies trends or problems and recommends appropriate changes in service delivery.

Provides input on the development of quality control policies, procedures, and standards.

Explains quality control findings and assists in the development of corrective action plans.

Explains quality control policies and procedures.

Reviews quality control case readings.

Contacts sources to validate information received from case readings, sources, and clients.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in social service financial eligibility determination, auditing, or investigating work.  Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred.  Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of federal and state program policies and laws, of financial and medical eligibility program policies, and of quality control procedures.

Skill in interviewing, in analyzing data, and in the use of a computer and applicable software.

Ability to plan, coordinate, and administer quality control program activities; to ensure compliance with state and federal regulations; to identify problems and develop solutions; to communicate effectively; and to train others.


State Auditor’s Office

Revised 9-1-15