STATE CLASSIFICATION JOB DESCRIPTION


Salary Group B17

Class No. 5543

CHILD SUPPORT OFFICER IV

GENERAL DESCRIPTION

Performs advanced (senior-level) child support work. Work involves overseeing and/or conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, and preparing case documentation and monitoring cases.  May supervise the work of others.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Oversees and conducts investigations to locate or trace absent parents.

Oversees and monitors child support payments, ensures enforcement and compliance with child support laws, and refers delinquent cases for appropriate enforcement action.

Oversees and prepares a variety of documents relating to legal or other actions necessary to establish or enforce a court order for child support.

Coordinates case assessments used to determine appropriate subsequent actions and reviews implementation strategies.

Responds to inquiries and resolves complaints concerning case status.

Documents actions taken relating to cases.

Explains program policies, procedures, and regulations to parents through individual interviews or seminars.

Attends court with legal staff to update legal documents and to negotiate case settlements.

Negotiates agreed orders or other voluntary settlements.

May specialize in one or more child support functions such as location, establishment, enforcement, assessment, citizen’s inquiry, or review and modification.

May supervise the work of others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.

Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.

Ability to analyze, interpret, and evaluate information; to communicate effectively; and to supervise the work of others.


State Auditor’s Office

Reviewed 9-1-17