Salary Group B19

Class No. 5544



Performs highly advanced and/or supervisory (senior-level) child support work. Work involves overseeing and/or conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, and preparing case documentation and monitoring cases.  May assign and/or supervise the work of others.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.


Oversees and conducts investigations to locate or trace absent parents.

Oversees and monitors child support payments, ensures enforcement and compliance with child support laws, and refers delinquent cases for appropriate enforcement action.

Oversees and prepares a variety of documents relating to legal or other actions necessary to establish or enforce a court order for child support.

Coordinates case assessments used to determine appropriate subsequent actions and reviews implementation strategies.

Initiates high volume of telephone collection calls to maximize the continuous paying of child support.

Responds to inquiries and resolves complaints concerning case status.

Assesses child support cases to determine appropriate action.

Documents actions taken relating to cases.

Explains program policies, procedures, and regulations to parents through individual interviews or seminars.

Attends court with legal staff to update legal documents and to negotiate case settlements.

Monitors cases and initiates communication with noncustodial parents to begin negotiations.

Negotiates agreed orders or other voluntary settlements.

Provides training and technical assistance to office staff.

May specialize in one or more child support functions such as location, establishment, enforcement, assessment, citizen’s inquiry, or review and modification.

May assign and/or supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.

Skill in interviewing and in applying investigative practices and techniques, in basic mathematics, and in the operation of computers and applicable computer software.

Ability to analyze, interpret, and evaluate information; to communicate effectively; and to assign and/or supervise the work of others.

State Auditor’s Office

Reviewed 9-1-17