STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A11

Class No. 5551

CHILD SUPPORT TECHNICIAN II

GENERAL DESCRIPTION

Performs moderately complex (journey-level) child support program technical assistance work. Work involves preparing legal and administrative documents and correspondence, opening cases in the child support master file system, responding to inquiries regarding case and payment status, and coordinating dockets and paternity testing. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Reviews child support cases to ensure completeness of information and documentation, and obtains missing information or documents from parents, court records, and other sources.

Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.

Monitors computer databases to identify new or updated locate information.

Enters, retrieves, and updates child support case information in child support computer systems.

Verifies location and employment information using all available sources.  

Performs money-handling duties to process child support payments.

Researches court orders.

Coordinates, schedules, and monitors paternity tests; and processes and distributes test results.

Files pleadings with court clerks.

Responds to inquiries concerning child support cases, provides case status and payment information, and explains child support policies and procedures.

Initiates a trace on missing or returned warrants for child support payments.

Assists assistant attorneys general and child support officers in preparing cases for court and processing cases after court.

Assists in locating absent parents through the use of correspondence and telephone contact and by researching electronic databases.

Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in administrative support, legal secretary, or child support program work. Graduation from a standard senior high school or equivalent is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of office practices and administrative procedures; of legal practices and terminology; and of spelling, grammar, punctuation, and sentence structure.

Skill in the use of computers for word processing and data entry retrieval.

Ability to provide professional customer service and to communicate effectively.


State Auditor’s Office

Revised 9-1-17