STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A13

Class No. 5552

CHILD SUPPORT TECHNICIAN III

GENERAL DESCRIPTION

Performs highly complex (senior-level) child support program technical assistance work.  Work involves overseeing and preparing legal and administrative documents and correspondence, opening cases in the child support master file system, responding to inquiries regarding case and payment status, and coordinating dockets and paternity testing.  May train others.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Monitors case processing to ensure compliance with federal guidelines and child support policy.

Monitors computer databases to identify new or updated locate information.

Coordinates court dockets, paternity testing, and service of process.

Reviews child support cases to ensure completeness of information and documentation, and obtains missing information or documents from parents, court records, and other sources.

Prepares cases for court, which may include filing pleadings, setting on docket, monitoring service, and attending court as needed.

Prepares and reviews reports.

Enters, retrieves, and updates child support case information in child support computer systems. 

Verifies location and employment information using all available sources.

Responds to inquiries from parents, government officials, and other constituents concerning child support cases, and explains child support policies and procedures.

Documents all actions taken.

Assists assistant attorneys general and child support officers in preparing cases for court and processing cases after court.

Assists in locating absent parents through the use of correspondence and telephone contact and by researching electronic databases.

Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents.

May train others.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in child support program work. Graduation from a standard senior high school or equivalent is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of office practices and administrative procedures; of legal practices and terminology; and of spelling, grammar, punctuation, and sentence structure.

Skill in the use of computers for word processing and data entry retrieval.

Ability to provide professional customer service, to communicate effectively, and to train others.


State Auditor’s Office

Revised 9-1-17