Salary Group B15

Class No. 5626



Performs highly complex (senior-level) eligibility determinations for social services programs. Work involves coordinating the review of eligibility files, interviewing clients, documenting client information, determining benefits, verifying case data, explaining program benefits and requirements, and resolving problems and complaints. May train, lead, assign, and/or prioritize the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.


Coordinates client financial eligibility activities for social service programs.

Coordinates and conducts reviews to determine or verify new and continued program eligibility.

Interviews clients, their families, or authorized representatives to gather information for use in determining benefit eligibility.

Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.

Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives.

Counsels clients on social services programs, related laws, tax issues, and other state and federal regulations.

Reviews suspected fraud cases and makes referrals to investigators.

Evaluates case records to determine validity and accuracy of eligibility determinations made by other staff.

Initiates, monitors, and manages staff work, special projects, and reports on activities.

Resolves complaints and escalated issues with automation systems.

Consults with program staff on policies, practices, records, budgets, and community resources.

May develop programs.

May speak to community groups, attend board meetings, and serve on committees.

May testify in court as a technical authority on eligibility issues.

May train, lead, assign, and/or prioritize the work of others

Performs related work as assigned.


Experience and Education

Experience in social services, financial eligibility determination, or investigative work. Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of state and federal program eligibility guidelines, regulations, and policies; of social service eligibility requirements; and of community welfare resources.

Skill in interviewing, in coordinating individual needs assessments, and in the use of a computer and applicable software.

Ability to maintain effective working relationships; to elicit and evaluate information; to conduct research and investigations; to perform basic arithmetic and data analysis; to communicate effectively; and to train, lead, assign, and/or prioritize the work of others.

State Auditor’s Office

Added 9-1-15