STATE CLASSIFICATION JOB DESCRIPTION
Salary Group B16
Class No. 5628
TEXAS WORKS ADVISOR V
Performs advanced (senior-level) eligibility determinations for social services programs. Work involves coordinating the review of eligibility files, client interviews, client information documentation, benefits determinations, and case data verifications; explaining program benefits and requirements; and resolving problems and complaints. May train, lead, assign, and/or prioritize the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
EXAMPLES OF WORK PERFORMED
Coordinates and conducts reviews to determine or verify new and continued program eligibility.
Coordinates interviews with clients, their families, or authorized representatives for benefit eligibility determinations.
Coordinates and/or counsels clients on social services programs, related laws, tax issues, and other state and federal regulations.
Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.
Processes, monitors, reviews, and communicates case status and changes to clients, their families, or authorized representatives.
Reviews suspected fraud cases and makes referrals to investigators.
Evaluates case records to determine validity and accuracy of eligibility determinations made by other staff.
Initiates, monitors, and manages special projects and reports on activities.
Resolves complaints and escalated issues with automation systems.
Consults with program staff on policies, practices, records, budgets, and community resources.
May develop programs.
May speak to community groups, attend board meetings, and serve on committees.
May testify in court as a technical authority on eligibility issues.
May train, lead, assign, and/or prioritize the work of others.
Performs related work as assigned.
GENERAL QUALIFICATION GUIDELINES
Experience and Education
Experience in social services, financial eligibility determination, or investigative work. Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field is generally preferred. Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
Knowledge of state and federal program eligibility guidelines, regulations, and policies; of social service eligibility requirements; and of community welfare resources.
Skill in interviewing, in coordinating individual needs assessments, and in the use of a computer and applicable software.
Ability to maintain effective working relationships; to elicit and evaluate information; to conduct research and investigations; to perform basic arithmetic and data analysis; to communicate effectively; and to train, lead, assign, and/or prioritize the work of others.
State Auditor’s Office