Salary Group B15

Class No. 5704



Performs highly complex (senior-level) social service or case management work. Work involves collecting, preparing, and reviewing cases to facilitate access to medical, educational, social, and other services; conducting licensing studies of child care facilities; and providing intervention and frequent contact with individuals, facilities, and service providers. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.


Oversees facility inspections and investigations with investigative staff, and reviews complaints about licensed or unlicensed facilities.

Coordinates and reviews casework services for adults or children with physical, mental, emotional, and social problems.

Coordinates interviews of clients, their families and friends, or authorized representatives to collect information necessary to determine program eligibility or to obtain social and developmental history and status.

Conducts licensing studies of child care facilities, and grants or denies licenses as provided by state law.

Reviews life needs assessments, and develops and selects appropriate client support or treatment plans.

Certifies service eligibility, computes benefit amounts, and determines certification period lengths.

Explains program benefits, requirements, rights of appeal, and fair hearings to clients and their families.

Monitors clients’ case status and communicates status to their families and relevant service providers.

Provides training, consultation, and technical assistance to staff, program contractors, and program providers.

Participates in unit administration and program development, and may develop internal policies and procedures.

May conduct program analysis and research, assess service needs, formulate program plans, and oversee the preparation and justification of budget estimates.

May speak to community groups, attend board and community meetings, and serve on committees.

May assist psychiatrists, physicians, and other medical professionals in the rehabilitation of patients.

May testify in court as a technical authority on human service-related issues.

May supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in human services work. Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of community and government service delivery systems and case management delivery systems; of state and federal laws; of case guidelines, regulations, and policies; of interviewing techniques; of mental illness and the emotional components of physical illness; of rehabilitation methods; of individual needs associated with disabilities; and of community welfare resources.

Skill in interviewing and in conducting individual needs assessments.

Ability to convey instructions and explanations to clients and interested parties, to negotiate available services, to interpret standards and policies, to assess compliance, to apply child care principles, to determine the appropriate placement of children, and to supervise the work of others.

State Auditor’s Office

Reviewed 9-1-17