Salary Group B17

Class No. 5706



Performs highly advanced and/or supervisory (senior-level) social service or case management work. Work involves collecting, preparing, and reviewing cases to facilitate access to medical, educational, social, and other services; conducting licensing studies of child care facilities; and providing intervention and frequent contact with individuals, facilities, and service providers. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.


Oversees and evaluates case management services for adults or children with physical, mental, emotional, and social problems.

Oversees and reviews licensing studies of child care facilities, and grants or denies licenses as provided by state law.

Oversees facility inspections and investigations conducted by investigative staff, and reviews complaints about licensed and unlicensed facilities.

Oversees interviews of clients, their families and friends, or authorized representatives to determine program eligibility; and obtains social and developmental history and status.

Conducts program analyses and research, assesses service needs, formulates program plans, and oversees the preparation and justification of budget estimates.

Conducts comprehensive assessments to determine eligibility.

Reviews life needs assessments, and develops and selects appropriate client support or treatment plans.

Explains program benefits, requirements, rights of appeal, and fair hearings to clients and their families.

Provides training, consultation, and technical assistance to program contractors and program providers.

Participates in unit administration and program development, and develops internal policies and procedures.

Identifies deficiencies in treatment plans to solve specific problems.

Interprets service methods and procedures.

Attends board and community meetings, serves on committees, and speaks to community groups to explain programs.

Testifies in court as a technical authority on human service-related issues.

Assists psychiatrists, physicians, and other medical professionals in planning patient rehabilitation programs.

May consult with licensed child care facilities on policies, practices, records, budgets, and community resources.

May plan, assign, and/or supervise the work of others.

Performs related work as assigned.


Experience and Education

Experience in human services work, including supervisory experience. Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of community and government service delivery systems and case management delivery systems; of state and federal laws; of case guidelines, regulations, and policies; of interviewing techniques; of mental illness and the emotional components of physical illness; of rehabilitation methods; of individual needs associated with disabilities; and of community welfare resources.

Skill in interviewing and in conducting individual needs assessments.

Ability to convey instructions and explanations to clients and interested parties; to negotiate available services; to develop and interpret policies and procedures; to interpret standards and policies; to assess compliance; to apply child care principles to determine the appropriate placement of children; and to plan, assign, and/or supervise the work of others.

State Auditor’s Office

Reviewed 9-1-17