STATE CLASSIFICATION JOB DESCRIPTION


Salary Group A14

Class No. 6096

POLICE COMMUNICATIONS OPERATOR II

GENERAL DESCRIPTION

Performs routine (journey-level) police and emergency management communications work.  Work involves serving as the primary contact for agency officers and local, state, and federal law enforcement agencies requesting assistance and information.  Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Provides communication interface between agency officers and other law enforcement agency officials and serves as the communications link during disasters, civil disturbances, and other serious incidents using the telephone, computer networks, and radio systems.

Coordinates various communications functions, including research, intelligence information gathering, data gathering, verification, and strategic contact with other law enforcement agencies, in support of agency objectives and programs.

Maintains close contact with field units and communicates with agency employees, other law enforcement and criminal justice agencies, emergency service providers, and the general public to obtain and disseminate information in a timely, accurate manner.

Monitors auditory and visual alarm devices and intercoms to control access to and ensure the security of contraband, evidence, and property.

Performs analytical functions using computer software, hardware, and databases to support homeland security/criminal investigations.

Prepares and updates reports, memoranda, logs, and correspondence that accurately document law enforcement communications using appropriate agency policies and procedures. 

Provides emergency assistance in incidents posing threats to the safety and well-being of law enforcement officers or the general public while exercising sound judgment and resourcefulness.

Receives and answers inquiries from the general public regarding laws, departmental policies and procedures, missing persons, and weather and road information.

Obtains and provides intelligence information in support of local, state, and national security issues, including homeland security, to law enforcement officials and the general public through criminal activity reports, criminal and traffic warrants, driver’s license and vehicle registration information, Amber alerts, criminal records, public assistance, and information on the status of persons apprehended.

Transmits, receives, and relays official messages via telephone, voice radio, and telecommunications systems to agency officers and law enforcement agency officials.

Updates the Texas Crime Information Center and National Crime Information Center databases by making entries, deletions, and confirmations of wanted persons, threats to peace officers, and weapons files.

Assists in the set up and operation of temporary communications command sites during man-made or natural disasters and special assignments, including roadblocks, taskforces, and manhunts.

Assists in resolving radio and computer operation problems.

May maintain emergency power generator operations, test run logs, and/or conduct daily monitoring and visual inspections of tower alarm lights and monitors. 

May analyze communications traffic activity and shift or modify priorities.

May testify in court regarding records or events.

Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience and Education

Experience in dispatch, telephone, police, and emergency management communications work.  Graduation from a standard senior high school or equivalent is generally preferred. Education and experience may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of Federal Communications Commission rules and regulations pertaining to the operation of public safety communication equipment and of policies and procedures used in entering and retrieving appropriate information.

Skill in the operation of telecommunications equipment, computers, and office equipment.

Ability to handle crisis situations, to maintain and prepare logs and reports, to perform multiple duties simultaneously, to comprehend and execute written and verbal instructions, to operate automated and manual information systems, and to communicate effectively.

Registration, Certification, or Licensure

Must be certified as a telecommunications operator by the Texas Commission on Law Enforcement.


State Auditor’s Office

Revised 9-1-15